Email Support

Comm Module Technical Issues
Eritek offers free Email support for Comm related issues to licensed users. We make every attempt to respond to most inquiries within 24 hours.

Please contact our technical support staff at support@eritek.com for answers to your Comm technical inquiries.

Generic VisSim Technical Issues
Please direct all generic inquiries regarding the VisSim simulation environment to Visual Solutions at tech@vissol.com.

Licensing Related Support
Please direct all licensing related inquiries, including initial activation and license re-activations, to Visual Solutions at tech@vissol.com.


Telephone Support

Telephone support is available between 8:30 am and 6:00 pm EST, Monday through Friday, excluding holidays, and is provided by our partner Visual Solutions. Please call (978) 392-0100 ext. 4.

Telephone support is free during the first forty-five (45) days from the date of purchase.

After this initial 45 day period, we offer both Per Incident support and an Annual Maintenance program.

Per Incident Support
You will be billed $39.50 per incident on your VISA, MasterCard, Discover card, or American Express when you call Technical Support at 1 (978) 392-0100 ext. 4.

To obtain a technical support voucher, contact the VSI Sales Department at 1-978-392-0100 ext 3.

Annual Maintenance Program
For about 20% the cost of the original purchase price of your supported products, you will be entitled to unlimited telephone, fax, and Email support for one year. You will also receive any version upgrades that occur during your maintenance period.

For details about this plan, please contact our Sales department at sales@eritek.com.